FREE SHIPPING ON EVERYTHING! (DUE TO COVID-19, PLEASE EXPECT SOME DELAYS ON DELIVERY)

Contact us

Do you have questions about any of the products or services we offer? If you’ve got questions, we’ve got answers. Choose from one of the top questions below or simply email us 24/7 at sales@catsandhounds.com and we will respond to your inquiry within 1 business day.

 

FAQ'S

HOW DO I PLACE AN ORDER? 

Choose the product(s) that you want to purchase and press the Add to Cart button. Then go through the checkout process by entering your Shipping Address and Billing Information and then click complete order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept VISA, MasterCard, AMEX, Paypal, Google Pay and ApplePay

SHIPPING

IS SHIPPING FREE WORLDWIDE?

Absolutely! We Provide Free Shipping Worldwide on all orders. This means No Minimum Purchase! When placing an order, please include as much information as possible about your address. This helps to deliver the item(s) on time.
SHIPPING TIME
Orders are sent for processing immediately after the order is placed. Due to very high demand, processing time can take 2-4 days. Once shipped, orders placed for United States, Australia, United Kingdom and Most EU countries can take 2-3 weeks to arrive at your doorstep. 
All Other International delivery usually takes 15-28 business days, after processing. Depending on how fast customs clearances takes place. You will receive a shipping confirmation email, once your order has shipped.

 

WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?

To get you the best prices, we ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So not to worry if you don't receive all of your items at once. The other items are on the way. If you order 2 or more of the same product, your order will arrive in one shipment.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

The shipping time will depend on your exact location. However, most orders are delivered within 2 weeks. 

REFUND & EXCHANGE

I AM NOT SATISFIED WITH MY ORDER; CAN I BE REFUNDED?

YES, We offer a 100% Satisfaction Guarantee. If you are not happy with the product, simply return it to us, with tags on and in the original packaging, unworn, unused, within 14 days from date of delivery and we will be happy to give you a full refund! Please note customers are responsible for return shipping costs. E-mail us at sales@catsandhounds.com for return details.

To be eligible for a refund your Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached. You will be responsible for the return shipping costs. Once your return is received and inspected, we will send you an email notification confirming your refund.

Because of the nature of these items, unless they arrive damaged or defective, We can not accept returns for:

  • Personalized items 

All returned merchandise will be refunded in the original form of payment.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER?

DAMAGED

If you receive an item which is damaged or defective, you must notify us within 7 days of receipt at sales@catsandhounds.com with product pictures for a replacement item or refund.

Once our team has processed your request, we will resend you the same product Absolutely Free! If you would like a refund instead, please send the product back to us and we will refund the full price of the item. Please note customers are responsible for return shipping costs. We regret to inform you that no refunds will be given for products without photo proof.

MISSING

You can track your order from www.catsandhounds.com/apps/tracktor/track by entering your order number and the email address used to place the order. Catsandhounds.com will not be responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. In the unlikely event that you do not receive your order within 60 days from the date of purchase, you will get a full refund.

WHAT IS THE EXCHANGE/REFUND POLICY IF I ORDERED A WRONG SIZE?

We have a sizing chart on the product page making it very easy to spot and doing everything possible to make sure the product is portrayed accurately to the customer before purchasing. Nevertheless, we understand that mistakes happen, and we truly value you as a customer.

That is why we are willing to provide a replacement product at 50% off the selling price. Please email your order number and the size you require at sales@catsandhounds.com for your replacement discount code. Unfortunately, we cannot provide an exchange/refund for customers ordering the wrong size.

TRACKING & CUSTOM DUTIES

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, we will send you a shipping confirmation email. You can Track your shipment on catsandhounds.com, by pressing the Track order button, just enter your order number and email address (which was used when placed the order).

Please note that the tracking information will be displayed 3-4 days after you receive that email.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WILL I HAVE TO PAY ANY DUTY/TAXES ON MY PACKAGES?

Due to the small stated value amounts entered by our fulfillment centers, it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. In the rare event, a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs.

Note that, the taxes, duties, or tariffs are not part of the shipping charges. We will not be responsible for such expenses under any circumstances. If the customer refuses to accept the package, catsandhounds.com will not be responsible for a refund.

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

Our products are listed in US Dollars. 

 

 

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